You can report potential problems, bugs, and crashes to the CINELERRA-GG website at:
Here you can log the problem into the MantisBT bugtracker, or use the forum Q&A for help from other users, or email the
problem using the address:[email protected] It is usually more
helpful if instead of starting CINELERRA-GG from its application icon, start from a window so that if there are error
messages related to the problem, they can be captured from the screen and emailed or logged. The command to run
from a window is: <directory_path of where you installed cinelerra>/bin/cin – for example if
installed in /mnt0/build5/cinelerra-5.1, you would execute the following command to start the program:
The problem you are experiencing may be as simple as an error due to the settings in your $HOME/.bcast5 subdirectory so you may want to first rename your current .bcast5 in order to start with default settings. By renaming the directory instead of deleting it, you will be able to put it back and not lose all of your preferences.
However, there are some easy things to do to fix errors that may have resulted from media problems, computer problems, or operational missteps so you can proceed without having to wait for help. These are outlined in 18.5 - be sure to read down through Common Problems where some exact error messages are mentioned along with their cause or solution. Other troubleshooting help is included in other sections of this manual for specific features.
The CINELERRA-GG Community, 2021